Returns & Exchanges

At TwCare, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is always stress-free and straightforward.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all labels and tags are still attached and the garment is in its original condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.